FAQ

Frequently Asked Questions

TRAPPED RGV is a fun & new entertainment concept. It is a real-life escape room designed for small groups of people (from 4 to 10 people), with one goal: work together as a team, testing your wits and skills, to escape from a locked room. While the goal is simple, the game is challenging. Getting through the locked door will require finding clues, solving puzzles, cracking codes and working together.

Anyone can play! However, if you are under 14 years of age, you must be accompanied by a parent or guardian. If you are under 18 and coming without a parent or guardian, please fill out this waiver prior to arriving.

Yes! We strongly recommend booking a reservation ASAP, because rooms will be booked fast. Remember there are only 8 slots per room, so they will book fast. We do not take bookings in person. You MUST book your room in advance prior to arriving at our building for only $25/person online, so please book now here: Book A Game

If your group doesn’t book all of the available spots in an escape room it will stay available for other groups to book as well. You could possibly be paired with another group. If you want to book an entire room and be the only group playing, you will need to purchase the maximum capacity for that specific game room.

Please it is crucial that you arrive 15 minutes prior to your booking time. We keep a very tight & strict schedule, so if you arrive late you may not receive the full 60 minutes in your room.

Games can start without you if you do not arrive in-time, and no refund will be given.

Sorry, but we ask that you refrain from taking photos or videos in the escape rooms. We will ask you to place your cell phones and other personal belongings in a secure place we provide before the game starts.

Yes! We accommodate large parties, birthdays and corporate groups frequently, and rooms can be reserved. If you would like help booking your large group event or would like to rent out our facility at a premium, please email us at booking@trappedrgv.com to receive a custom quote.

All of our escape games have a minimum of 4 players and a maximum of 8 players (depending on the theme).

Tuesday (ALL DAY) Games are $15+tax.

All matinee games in the 4PM hour, on weekdays, are $15+tax.

All other games, including all weekend games, are $25+tax.

All of our games are non-refundable, so please be certain about the day & time you are choosing.

Just your friends and a positive attitude! You will only need the clues within the rooms to escape. Before your game, we’ll ask you to fill out a quick waiver.

Each game is designed for 1 hour of intense fun! Please arrive 15 minutes prior to your booking time for check-in & briefing.

No! Your safety is our #1 priority!  You will be in a room with a locked door, but every door is equipped with an exit button. Should you feel the need to leave the room for a restroom break or anything else for that matter, you are welcome to do so at any time.

We will be monitoring your progress throughout the escape game. Our game masters will provide clues if you get stuck — after all, we want you to have fun! It’s not just about escaping the room, it’s about the full live experience.

All games are paid online at the time you book your room. To book a room and pay via secure credit card, please visit: Book A Room

Yes we have a parking lot located just next to our building. We are located at the Texas Historical Landmark, Paris Gum Factory in McAllen. Our address is:

609 W. Business 83
McAllen, TX 78501